PRIVACY
POLICY
Tahlia Liapis is committed to protecting your privacy and handling your personal information with care.
This Privacy Policy explains what information we may collect, how we collect it, how it is used, who it may be shared with, and the choices available to you regarding your personal information.
By using this website, submitting an enquiry, joining our email list, purchasing a product or engaging with our services, you acknowledge this Privacy Policy.
INFORMATION WE MAY COLLECT
Depending on how you interact with our business, we may collect personal information including:
- Your name
- Email address
- Mobile number
- Suburb or address (where voluntarily provided)
- Booking, enquiry or appointment details
- Purchase history
- Waitlist and newsletter subscription preferences
- Correspondence you send to us
- Website usage information collected through website analytics and cookies
You are not required to provide personal information; however, choosing not to may limit our ability to respond to your enquiry or provide our services.
HOW WE COLLECT YOUR INFORMATION
We collect personal information directly from you when you:
- Submit an enquiry through our website
- Book a service
- Join a waitlist or newsletter
- Purchase a digital product through The Library
- Contact us via email or other communication channels
- Interact with our website
We may also collect limited technical information automatically through cookies and website analytics.
WHY WE COLLECT YOUR INFORMATION
Your information may be used to:
- Respond to enquiries
- Process bookings and purchases
- Deliver digital products and educational content
- Provide customer support
- Send important updates relating to your bookings or purchases
- Send marketing communications where you have chosen to subscribe
- Improve our website, services and customer experience
- Comply with legal and regulatory obligations
MARKETING COMMUNICATIONS
If you choose to join our waitlist or subscribe to our newsletter, you may receive occasional emails about new products, education, promotions, updates or other business news. You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
THIRD-PARTY SERVICES
To operate our business, we use trusted third-party service providers. Depending on how you interact with us, your information may be processed by:
- Squarespace (website, enquiry forms, digital product hosting and access, payment processing, email communications and website analytics)
- Vimeo (video hosting)
- Square (payment processing for service invoices)
These providers maintain their own privacy and security practices. We encourage you to review their privacy policies where relevant.
PAYMENTS
Payments made through our website or digital platforms are securely processed by trusted third-party payment providers. Tahlia Liapis does not collect, store or have access to your full payment card details.
COOKIES & WEBSITE ANALYTICS
Our website may use cookies and website analytics to better understand how visitors use our website and to improve its performance. Cookies may collect information such as browser type, device information, pages visited and general website activity. This information is used in an aggregated form and is not intended to personally identify you. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of certain parts of the website.
PROTECTING YOUR INFORMATION
Reasonable steps are taken to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure. While every reasonable effort is made to safeguard your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.
RETENTION OF INFORMATION
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal and taxation obligations, resolve disputes, and enforce our agreements. Information that is no longer required will be securely deleted or de-identified where it is reasonable and practicable to do so.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate, incomplete or out of date. To make a request, please email contact@tahlialiapis.com.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes to our business, services or legal obligations. The most current version will always be available on our website.